The stronger a team’s communication skills are, the better the outcome: studies have found that highly effective communicators are 32% more likely to meet the goals of a major project. This makes it crucial that we learn how to convey tricky but important messages in good time, with clarity, respect and patience.
In this two-hour session, we will:
• Consider barriers to good communication at work
• Learn how to “tune in” to the signals we are giving others and the way others may see us
• Practise listening better and asking the right questions
• Learn how biases can impede communication and how to spot potential communication pitfalls in advance
"It was a reminder to listen, acknowledge and value others"
"I learned to think about the importance of timing and vulnerability"
"I was surprised at how much of a difference it makes to fully tune in and empathise"
"We have two ears and one mouth so that we can listen twice as much as we speak"