Delivery & Returns

This information relates only to purchases made from our online shop. If you have a query about a purchase from one of our international branches, please contact the branch directly.

Delivery

Estimated UK Delivery Times:

Royal Mail 2nd Class (not tracked): 4-5 days 
Royal Mail 1st Class (not tracked): 2-3 days
Courier Service (tracked): 2-3 days

Customers are liable for all customs tax and duty payable. 


Estimated International Delivery Times are listed here.

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Urgent UK Orders

If you are based in London and need a product urgently, please visit our London Store at 70 Marchmont Street, London, WC1N 1AB or call us on +44(0)20 7833 1010. Our opening hours are 10:00-18:00, Monday - Saturday; 11:00-18:00 Tuesdays; 12:00-16:00 Sundays.

International Orders

International orders with a value over £15 are either sent via Royal Mail Tracked and Signed or via a Courier service depending on the order size. You will receive tracking information by email once the order has been despatched. Please note you will need to track your parcel directly with the courier. Orders with a value below £15 will not be tracked.

For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs.

Please note that you will be liable for all customs tax and duty payable. 

For full terms and conditions please click here.

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days.

To arrange a refund, please fill in the form below.

Customers are responsible for all returns costs. 

Items must be in original condition and returned with the original sales receipt. 

We are only able to refund delivery charges if the item(s) were damaged or faulty upon delivery.

Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value.

For full terms and conditions please click here.

To return an item to us, please give us your order number and reason for return in the form below, you will then see further instructions for returning your item. 

International Shipping Times

We ship worldwide, the following table shows the estimated delivery times for the most common delivery countries:

Shipping Timeframes

Delivery estimates for countries not on this list:

Countries in the EU: allow 10 days for Royal Mail delivery and 1 week for courier delivery.

Countries in the rest of the world: allow 2 weeks for Royal Mail delivery and 10 days for courier delivery.